What does a managed IT service provider do?
A managed IT service provider helps a business operate and maintain its technology. Zion MSP supports cloud infrastructure, networks, servers, virtualization, and PCs, with technical support tailored to the business.
Is Zion MSP a good fit for a small business?
Small businesses are the focus of Zion MSP. A consultation helps identify your current systems, recurring issues, and priorities so the proposed support fits your needs.
Can you work with our existing IT environment?
Tell us about your current cloud services, network, servers, and devices. We can review your environment and discuss maintenance, improvements, or a migration where appropriate.
How do I request technical support?
Email support@zionmsp.com or call 213-526-2277 for live support. You can also use our support request page. Describe the issue, affected systems, and business impact so we can understand what you need.
What should I include in a support ticket?
Describe the problem, when it started, the affected device or application, any error message, and how many people are affected. Do not include passwords, verification codes, or other sensitive information.
Do you offer cloud and virtualization services?
Yes. Zion MSP’s services include building and maintaining cloud infrastructure, managing servers, and supporting server virtualization. We will discuss the scope and requirements of your project before recommending an approach.
How much do your services cost?
Pricing depends on your environment, service scope, and support requirements. Request a consultation to discuss your needs and a tailored proposal.
How quickly will a support request be answered?
Response expectations and coverage should be confirmed in your service agreement. If an outage is affecting your business, call the support number and describe the impact.